Refund and Return Policy

Thank you for choosing BangladeshToGlobal. We strive to provide high-quality export products and excellent customer service. This Refund and Return Policy outlines the terms and conditions for returns and refunds.

1. Eligibility for Returns:

   To be eligible for a return, the following conditions must be met:

   • The return request must be initiated within [Number] days of receiving the product.
   • The product must be unused, undamaged, and in its original packaging.
   • The product must be returned with all original accessories, manuals, and documentation.
   • The return must be authorized by BangladeshToGlobal prior to shipping the product back to us.

   Certain products may not be eligible for return due to hygiene reasons, customization, or other factors. These exceptions will be clearly stated on the product page.

2. Reasons for Returns:

   We accept returns for the following reasons:

   • Defective Product: If the product is found to be defective upon arrival.
   • Incorrect Product: If you receive a product that is different from what you ordered.
   • Damaged Product: If the product is damaged during shipping.

   We do not accept returns for reasons such as buyer’s remorse, incorrect sizing, or change of mind.

3. Return Process:

   To initiate a return, please follow these steps:

   • Contact our customer service team at [Your Company Email Address] or [Your Company Phone Number] within [Number] days of receiving the product.
   • Provide your order number, a detailed description of the reason for the return, and clear photos or videos of the product defect or damage.
   • Our customer service team will review your request and provide you with a Return Authorization (RA) number and instructions on how to return the product.
   • Pack the product securely in its original packaging, including all accessories and documentation.
   • Clearly write the RA number on the outside of the package.
   • Ship the product back to the address provided by our customer service team.

   You are responsible for the return shipping costs, unless the return is due to a defective, incorrect, or damaged product. We recommend using a trackable shipping method and purchasing shipping insurance to protect against loss or damage during transit.

4. Inspection and Processing:

   Once we receive the returned product, our team will inspect it to verify that it meets the eligibility criteria outlined in this policy. If the return is approved, we will process your refund or exchange within [Number] business days.

5. Refund Options:

   We offer the following refund options:

   • Original Payment Method: A refund will be issued to the original payment method used to make the purchase.
   • Store Credit: A store credit can be issued for the full purchase amount, which can be used for future purchases on our website.

   The refund amount will include the original purchase price of the product, excluding any shipping costs or customs duties. Please note that it may take several business days for the refund to appear on your account statement, depending on your bank or payment provider.

6. Exchanges:

   If you prefer an exchange, we will ship a replacement product to you once we receive and approve the returned product. If the replacement product is not available, we will issue a refund or store credit, as per your preference.

7. Non-Returnable Items:

   The following items are non-returnable:

   • Customized or personalized products
   • Products that have been used or damaged due to misuse or negligence
   • Products that are not in their original packaging
   • Products that are returned without a valid RA number

8. Contact Us:

   If you have any questions or concerns about our Refund and Return Policy, please contact us at [Your Company Email Address] or [Your Company Phone Number].